Elements and Performance Criteria
- Identify non-routine, complex aspects and clarify the customer's situation
- Non-routine and complex aspects of the customer's requirements are identified
- All necessary information is elicited from the customer
- Specialists are consulted where necessary
- Relevant parameters for non-routine, complex situations are applied
- Risk information advised by client is verified
- Survey requirements are implemented, if applicable
- Determine appropriate approach to complex and non-routine aspects
- Relevant parameters are assessed and interpreted to determine organisation approach
- Specialists within and outside the organisation are consulted as necessary
- Terms, conditions of contract and premiums are determined within relevant parameters
- Request is referred to higher authority if outside policy and organisation guidelines
- Issue insurance contact
- Any special aspects of the policy are identified and notified to client
- Where applicable under law an unacceptable request is declined, customer is informed and reasons given
- Relevant calculations and contract documentation are completed and reviewed to ensure it meets organisation procedures and legislative requirements
- Documentation is checked for accuracy and omissions according to operating procedures for non-routine, complex contracts
- Cover note, quote, or new insurance policy is issued following organisation operating procedures and dispatched to client